Frequently Asked Questions
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- How can I pay for my order on Balticdiag.com? ❯
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The SmartSafe P13 is a high performance, all in one electric vehicle diagnostic tool built for professional workshops and electric vehicle (EV) service centers that need a single, scalable platform to handle the full range of modern EV servicing tasks. Built on a powerful Android based tablet with a 13.3 inch high definition display, it combines full system vehicle diagnostics, deep battery pack analysis, advanced driver assistance system (ADAS) calibration, anti-theft programming and a broad range of maintenance functions within one device. With remote diagnostic capabilities, smart device integration and coverage of over 95% of EV models, the P13 represents one of the most comprehensive full system diagnostic scanners available for professional electric vehicle servicing today.
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Wide model coverage, covering the full system diagnosis of more than 95% of electric vehicle models, and is continuously updating
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Supports offline testing functions of multiple components and multiple maintenance functions
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Supports 4 battery pack connection methods, special connector for patented battery pack, high detection efficiency
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Topology map display, and provides vehicle topology map, clearly displays vehicle communication, and quickly locates fault points
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Standard remote diagnostic box, support super remote, independent WIFI communication
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The AAOS system is deeply customized and supports split-screen display of applications. During vehicle detection, the browser can be used to query data in split-screen mode
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Intelligent connection of multiple devices, supporting four-wheel alignment, tire tread detection, ADAS, anti-theft, and EV detection and maintenance equipment
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Supports the merging of multiple device reports, and different detection reports of the same vehicle can be merged into a comprehensive report
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13.3-inch high-definition display screen, featuring a brand-new industrial design, utilizes state-of-the-art materials and processes, with an ultra-light and ultra-thin body

Supporting specialized adapter connection, quick charging port connection (Only for Chinese models), jumper connection, and OBD connection, these four methods offer users a broader range of choices.
Supported Languages: Simplified Chinese, Traditional Chinese, English, French, Italian, German, Japanese, Korean, Spanish and Russian.
The SmartSafe P13 includes a 3 year software licence covering online updates for vehicle model software, firmware and application software, ensuring your device stays current and fully supported throughout the licence period.

Supports offline testing for components like air conditioning compressors, onboard chargers (OBC), DC-DC converters, and 48V mild hybrid components

Provide the whole vehicle topological graph, clearly display the vehicle communication network, and quickly locate the fault point

The device initiates a remote diagnosis application, and technical support personnel remotely control the equipment to solve complicated problems. It also supports the lerease of requirements through super remote diagnosis and pays to find online technicians to quickly solve the problem.

Currently, it covers battery pack testing and full-system testing for over 95% of EV brands, with ongoing updates.
Yes, we offer fast international express delivery for all products available at BalticDiag.com. We deliver worldwide — including the USA, Europe, North America, South America, Asia, Africa, and Australia — using trusted courier services such as DHL, UPS, and FedEx. Every order is shipped with express delivery straight to your door, ensuring a quick and secure arrival. Shipping fees are included in the product price, and we provide full tracking information so you can monitor your package from dispatch to delivery.
Please note that some products include free delivery, while others require confirmation of shipping costs before purchase. In most cases, pallet-sized packages have additional delivery charges that must be calculated in advance by our sales team.
We accept a wide range of secure global and local payment methods, including:
| HOST | VCI | ||
| Display Size | 13.3inches(1920x1080) | CPU | Cortex-A7 + Cortex-M7 |
| CPU | 2.0GHz Octa-core | Memory | 256MB |
| Memory | 8GB | Storage | 8GB |
| Storage | 256GB | System | Linux |
| System | AAOS(Android 10) | Display | 3.97 inches, resolution 320×480 |
| Wi-Fi | 2.4GHz/5GHz dual-band dual Wi-Fi | Operating Voltage | DC 9~36V |
| Camera | Front 8MP, Rear 13MP | Wi-Fi | 2.4GHz/5GHz dual frequency |
| Battery | 13600mAh/3.8V | Interface | Type B、RJ45、DB 15、DC-IN |
| Interface | USB、Type C、DC-IN、Mini HDMI | Communication | Local diagnostic modes: Wi-Fi, Bluetooth, USB |
| Communication | Wi-Fi, Bluetooth, USB | Remote Diagnostic Mode | Ethernet, Wi-Fi |
| Dimensions | 355.4×227×34.45mm | Dimensions | 192×107.2×42.5mm |
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TL-101R | BYD TANG DM |
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TL102R | BYD HAN EV |
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TL-127R | BYD D1 |
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TL-124B | Tesla Model 3 |
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TL-152B | Tesla Model 3 |
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TL-153B | Tesla Model S & X |
| HOST | VCI | ||
| Display Size | 13.3inches(1920x1080) | CPU | Cortex-A7 + Cortex-M7 |
| CPU | 2.0GHz Octa-core | Memory | 256MB |
| Memory | 8GB | Storage | 8GB |
| Storage | 256GB | System | Linux |
| System | AAOS(Android 10) | Display | 3.97 inches, resolution 320×480 |
| Wi-Fi | 2.4GHz/5GHz dual-band dual Wi-Fi | Operating Voltage | DC 9~36V |
| Camera | Front 8MP, Rear 13MP | Wi-Fi | 2.4GHz/5GHz dual frequency |
| Battery | 13600mAh/3.8V | Interface | Type B、RJ45、DB 15、DC-IN |
| Interface | USB、Type C、DC-IN、Mini HDMI | Communication | Local diagnostic modes: Wi-Fi, Bluetooth, USB |
| Communication | Wi-Fi, Bluetooth, USB | Remote Diagnostic Mode | Ethernet, Wi-Fi |
| Dimensions | 355.4×227×34.45mm | Dimensions | 192×107.2×42.5mm |
|
|
TL-101R | BYD TANG DM |
|
|
TL102R | BYD HAN EV |
|
|
TL-127R | BYD D1 |
|
|
TL-124B | Tesla Model 3 |
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TL-152B | Tesla Model 3 |
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TL-153B | Tesla Model S & X |