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Warranty

 

truck diagnostic warranty

 

BalticDiag provides 1 year warranty from invoice date on the goods put on sale in BalticDiag website (except for the ones stated differently). The warranty does not cover any defects or faults caused directly or indirectly by wrong use, poor maintenance, violence or unauthorized interference to both diagnostic tools (devices) and their diagnostic software (for instance, while updating the software the power cord or data cable was unplugged prior the end of installation process). Further, warranty does not cover the car scanners (devices), which sealing sticker was broken.

 

The Buyer should report warranty claims on faulty products to BalticDiag within a reasonable time from a day of notice. If not, the customer will lose the right to make the warranty claim. The claim made within two weeks from the day the fault was noticed would be considered as within reasonable time. The Buyer is obligated to show and prove the fault upon request from the Seller.

 

The buyer must inform the seller that he/she wants to make a warranty claim. The Buyer has to ship the product securely packed; a copy of the invoice must be enclosed as well. The tracking code has to be provided to the Seller after the shipment takes place. The shipping costs are covered by the buyer. The shipping costs of sending the repaired product back to be Buyer are covered by the Seller. In the situations where the defect has occurred due to wrong use, poor maintenance, violence or unauthorized interference to both devices and their software or the device was fully functioning, the Buyer covers both the repair costs (if needed) and the shipping costs of sending the product back to him/her.

 

When the Buyer wish to use the right to make a warranty claim, the product should be shipped to our address:

 

Address: A.Stulginskio 41G
LT-48313, Kaunas, Lithuania

 

The Seller is not liable for any direct or indirect loss due to the ordered goods are too late to the Buyer, or the defects appear in the ordered goods or the ordered goods are defective when delays or defects are caused by Buyer act or omission or circumstances beyond BalticDiag control, such as war, riots, civil commotion, fire, state interference, seizure, currency restrictions, labour disputes of any kind, including strike and lockout, or the like.

 

 

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