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Return policy 


In order to treat our customers in the best possible manner we provide 14 days return possibility of any truck & car diagnostic tool, OBD2 scanner and other garage equipment purchased at BalticDiag.com. If the Buyer informs BalticDiag.com that Buyer regrets the purchase within 14 days after delivery, BalticDiag.com will pay back the costs of the goods to the Buyer.


The full purchase price (except for shipping) is refunded if the following conditions are met:


•The item is returned in the same condition and quantity as it has been ordered. BalticDiag keeps the right to reevaluate the item based on potential sales price in connection with item's condition.

•The product has not been put in actual use.

The item must be returned in original packaging. Lack of original packaging usually leads to deterioration of sales value. Sometimes, due to absence of original packaging, acquisition cannot be undone.

Items that are sealed cannot be returned if the seal is broken. The same applies to test equipment, which has been put to actual use or its software has been activated. 


Costs of sending back the goods are covered by the Buyer. The Buyer is liable for all damages concerning the possession, storage and shipping back to the Seller.

At any case, the Buyer must inform the Seller before returning. The Buyer should ship the product securely packed; the copy of invoice must be enclosed as well. 

When the goods are received and approved, the purchase price refunded to the Buyer's account within a few days.

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